Shipping Policy
3. Shipping Policy
Shipping Policy
Last Updated: October 11, 2026
At Lumicare, we want your beauty and personal care shopping experience to be smooth and convenient. This Shipping Policy explains how we process and deliver your orders.
1. Order Processing
Orders are typically processed within [1–3 business days] after payment confirmation.
Business days exclude weekends and public holidays, unless otherwise stated.
During sales, promotional events, or periods of high order volume, processing may take longer. We appreciate your patience.
2. Shipping Destinations
Lumicare ships to the destinations available at checkout.
Shipping availability may vary depending on your location, courier coverage, and product restrictions. Please confirm that your address is eligible for delivery before completing your order.
3. Shipping Fees
Shipping charges, if applicable, will be displayed during checkout before you place your order.
Any free-shipping offers will be subject to the terms and minimum purchase requirements stated in the relevant promotion.
4. Estimated Delivery Times
Estimated delivery times depend on your destination and selected shipping method.
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Domestic deliveries: [Insert estimated delivery time]
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International deliveries, if available: [Insert estimated delivery time]
These estimates begin after order processing and are not guaranteed delivery dates.
5. Tracking Your Order
Once your order has shipped, we will send a shipping confirmation email with tracking information when available.
Please allow 24–72 hours for tracking updates to appear after dispatch.
You can use the tracking link in your shipping email or contact us for assistance.
6. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If you notice an error, contact us as soon as possible at lumicaresupport@gmail.com.
We cannot guarantee that an address can be changed after an order has been processed or dispatched.
7. Delayed, Lost, or Damaged Packages
If your order is delayed, marked as delivered but has not arrived, or arrives damaged, please contact us.
Include your order number and any relevant details or photographs. We will work with you and the shipping carrier to investigate and determine the appropriate next steps.
Your statutory rights remain unaffected.
8. Customs, Duties, and Taxes
For international orders, customs duties, import taxes, and other charges may apply depending on the destination and local regulations.
Any applicable charges and responsibility for payment will be determined by the shipping arrangement and applicable law. Please check the terms presented at checkout or contact us before ordering.
9. Contact Us
For shipping questions or delivery assistance, please email:
Thank you for shopping with Lumicare!
Lumicare — Your Beauty, Your Care.