Return Policy

4. Return Policy

Return and Refund Policy

Last Updated: October 11, 2026

At Lumicare, customer satisfaction is important to us. We want you to feel confident when shopping for your beauty and personal care essentials.

Please review our return and refund guidelines below.

1. Return Eligibility

You may request a return within [insert return period, such as 14 or 30 days] of receiving your order, subject to the conditions below and applicable law.

To be eligible for a return, products should generally be:

  • Unused and unopened.

  • In their original packaging, with seals and labels intact where applicable.

  • Accompanied by proof of purchase or an order number.

Certain items may be ineligible for return because of hygiene, safety, or other legal restrictions. Any exclusions will be applied in accordance with applicable law.

2. Beauty and Personal Care Products

For hygiene and safety reasons, we may be unable to accept returns of opened or used cosmetics, skincare products, personal care items, or products with broken protective seals, where permitted by law.

This restriction does not remove your rights if a product is defective, damaged, incorrect, unsafe, or otherwise eligible for a remedy under applicable law.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at lumicaresupport@gmail.com.

Include:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the item and packaging, if applicable.

We will review your request and explain the available options, which may include a replacement, refund, or another remedy required by applicable law.

4. How to Request a Return

To start a return request:

  1. Email lumicaresupport@gmail.com with the subject line “Return Request.”

  2. Include your order number and the reason for your request.

  3. Wait for our team to provide instructions before sending anything back.

Please do not send items to an address that has not been confirmed by our support team.

5. Refunds

Once an approved return is received and assessed, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method, where possible, and processed within [insert processing period] after approval.

The time it takes for the refund to appear in your account may depend on your bank or payment provider.

Any legally required refund deadlines will take precedence over the estimates stated here.

6. Return Shipping Costs

For change-of-mind returns, customers may be responsible for return shipping costs where permitted by law and where disclosed appropriately.

If an item is damaged, defective, incorrect, or otherwise requires a remedy at our expense under applicable law, we will follow the applicable requirements.

Original shipping fees, if any, will be handled in accordance with applicable law and the circumstances of the return.

7. Exchanges

If you would like to exchange an item, please contact our support team to check availability and eligibility.

For hygiene-sensitive products, exchanges may be restricted where permitted by law.

8. Cancellations

If you wish to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing or has been dispatched. If cancellation is no longer possible, our return policy and applicable consumer rights will apply.

9. Contact Us

For all return and refund inquiries, please contact:

lumicaresupport@gmail.com

We appreciate your understanding and the opportunity to help.

Lumicare — Your Beauty, Your Care.